Refund policy

At Soulcases, every order is made specifically for you once your purchase is placed. Because of this, we do not accept returns or exchanges for incorrect size/model selections or buyer’s remorse.

However, your satisfaction matters to us.

If your item arrives:
- Damaged
- Defective
- Incorrect
- Or significantly different from what was ordered

please contact us within 7 days of delivery with your order number and clear photos of the issue.

If approved, we will gladly offer:
- A replacement
- Or a refund depending on the situation

Please note:
- Refunds are not available for normal wear and tear, accidental damage, or issues caused after delivery.
- Shipping costs are non-refundable.
- Delivery times may vary depending on location and carrier delays.

For any questions or support, contact us at:
getsoulcases@gmail.com

Thank you for supporting Soulcases.